よくあるご質問 (FAQs)

주문 ご注文

Do you offer gift wrapping?

Your pieces will arrive in our 100% recyclable box and reusable cotton pouch. Sending as a gift? Add the finishing touches with our signature gift box, available to add within your cart.

How do you handle my private data?

배송 配送

Where does Primavera ship?

We currently ship worldwide. Shipping rates and delivery times vary depending on your location. You can view estimated shipping costs at checkout.

How long does shipping take?

Orders are typically processed within 1-3 business days. Delivery times depend on your location:

  • Domestic (U.S.): 3-7 business days
  • Europe: 5-10 business days
  • International: 7-14 business days
    Expedited shipping options are available at checkout.
How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link. If you haven’t received tracking details within 3 business days, reach out to us at support@example.com.

반품 &교환 返品・交換

What is your return policy?

We accept returns within 14 days of receiving your order, provided the item is unworn and in its original packaging. Custom or engraved pieces are final sale. To initiate a return, email us at returns@example.com.

Do you offer exchanges?

If you’d like to exchange your piece for a different size or style, contact us within 14 days of receiving your order. Exchanges are subject to stock availability.

Do you offer wholesale partnerships?

We love partnering with boutiques and retailers. If you’re interested in carrying Primavera, please email us at wholesale@example.com.

계정 アカウント

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제품 케어&수리 製品ケア・修理

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기타 문의 その他のお問い合わせ

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お問い合わせ

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info@eternal-you.com